UK 05:26 Tuesday, 6 October 2026
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Carolyn McCall the CEO of Easyjet (EZJ) is obsessed with how many of her pilots have willies. She wants more women in the cockpit. I dont care who drives her bloody planes she has ruined my day with appalling customer service and I now find myself tired and bad tempered at Athens Airport, not having a stiff ouzo as planned in Crete. As such Ms McCall deserves a bearcast special.
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Comments
Bearfacts
Defo time for you to sit on a beach drinking ouzo!!! Holiday well earned mate…
Could have been worse could have been Fastjet !! you and wifey would have been on an nearly empty plane (apparently) you’d have been left swimming with the crocs…..
All the best….
Duck and Dive
Come on Stelios – get on the case. EasyJet is clearly devaluing your brand and I expect a headline in tonight’s Standard saying that Ms McCall has been summoned to Monaco for a dressing down prior to you issuing a High Court writ against her. At least she can afford to pay.
NEMESIS
Sad to hear Tom, bad start to your holiday, hope it recovers in due course.
I expect these guys have a specific policy for dealing with issues like this, would be interesting to know what it is, and just how badly it was followed.
Regarding your man vs woman drivers argument, I’ve just had a thought, Carolyn might be onto something. If a woman was driving the plane rather than a man would this have solved the problem? I.e. with a woman’s ability to multitask would she have informed passengers of the potential delay while driving the plane?
Oliver
Hour n a quarter stranded. You big gurlz blouse!!!
Try 6 hours , stranded at Calcutta airport whilst a small aircraft ferried passengers from Dhaka to Calcutta(due to flooding on the runway in the former) so as to get a full planeload for the flight to London in 80’s!
With little in the way of info we had to sit tight and just wait. And Calcutta was, and presumably still is, a shithole
Lack of service – you don’t know what that means. Fly in the third world, with a local crappy airline, and you’ll really experience “No service”
In the interim, stiff upper lip n all that.
Garth Nicholson
This ‘rationing of information’ is a common feature when there is an airline problem. It seems that the crew on the spot can’t make those sort of financially relevant decisions, it has to come from up the chain. Those up the chain, not being on the spot with irate passengers, tend to hold off making the decisions to avoid being in the frame when the blame culture steps in afterwards. However it should not be beyond the wit of management to make a set of rules as to what happens in certain circumstances and this should also include forward information such as if you leave the plane what are the airline going to do about your accommodation, onward transport and your baggage. Maybe they are just trying to minimise the number of passengers who have the knowledge of their rights and will therefore cost them money. These passengers will find out in the end so quite honestly they might as well handle the problem up front. The problem has happened so handle it fairly and legally and keep the paying clients informed. That’s customer service.
Like you I couldn’t give a toss as to the sex of the flight deck or the cabin crew. I want them to be there on merit as I do in other walks of life.